At the core of the Acumen Model is the promise that, without exception, all claims will be managed by one of our highly skilled MCIOB-qualified surveyors.

As the single point of contact from cradle to grave, our surveyors ensure all processes are managed with accuracy, efficiency and to the highest of professional standards.

Our surveyor team is national, including Northern Ireland, and directly employed by Acumen. All of our surveyors are qualified Members of the Chartered Institute of Building (MCIOB)

Our surveyors’ experience and unrivalled skillset means they can be entrusted to project manage the most complex domestic and commercial property claims from end-to-end with a consistently high level of professionalism and autonomy, validating claims according to strict policy wording and individual client philosophy, and designing, owning and project managing the most non-destructive and sustainable scope possible for each loss scenario and customer predicament. Our unique approach and model delivers significant indemnity savings and reductions in cycle times for our insurance clients and their customers.