Services
Working with an effective, efficient and cost-effect outsourcing partner can relieve insurers of the resourcing burden associated with a wide variety claims-related tasks, saving time and cost.
From claims management to loss adjusting and third-party administration (TPA), when partnering with Acumen, you can be assured that the highest standards are applied to all activities managed on your behalf. Not only this, you can be assured that our services will dovetail seamlessly into your workflow, delivering the desired internal efficiencies for your business.
In our careful and holistic claims management, we provide your customers with an end-to-end service from our Nottingham-based claims hub, delivering the right level of support at the right time in the cycle. Our experienced team of claims operations professionals are all equipped with the technical knowledge and emotional intelligence to deliver a first-class service underpinned with attention to detail and empathy. Customer care is our top priority, and our approach allows for identification and extra support in the case of vulnerable policyholders.
We operate a state-of-the-art in-house proprietary claims system, APEX, which provides the framework for our leading-edge customer engagement capabilities and also ensures we capture a wealth of claims-related management information.
This in turn provides our client partners with valuable data and extensive reporting, allowing us to evidence performance in line with SLAs, KPIs and key milestones.
Read more about APEX here
Apply to join our contractor network
Acumen invites skilled contractors to become part of our esteemed national network. We offer a unique opportunity to collaborate with a leading property claims management and repair provider. By joining our network, you gain access to a diverse range of projects, leveraging our strong industry reputation and commitment to quality.
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