We are thrilled to announce that Acumen Claims has been honoured with the prestigious MGAA Service Provider of the Year 2024 award. This recognition is a testament to our commitment to innovation, excellence, and customer-centric service in the property damage claims industry. Winning this award highlights the impact of our unique approach to claims management and solidifies our reputation as a disrupter in the field.
Our Unique Approach
Acumen Claims Limited stands out in the industry for our MCIOB (Member of the Chartered Institute of Building) MCIOB Qualified Surveyor-Led Model. Unlike traditional loss adjusting models, our approach integrates buildings and validation aspects of property damage claims management into a seamless process. This ensures that our clients receive an optimised service from the moment a claim is reported until it is fully resolved.
Our model is built around the expertise of our Chartered Surveyors, who are directly employed by Acumen. These professionals bring a wealth of building construction knowledge, policy expertise, and repair design experience, allowing us to validate claims accurately from day one. This eliminates the need for hand-offs to other experts, resulting in a more streamlined and efficient claims process.
The Power of Certainty
At Acumen, we provide “The Power of Certainty” to our MGA clients. By sending a buildings expert who is also a claims validation expert to site initially, we ensure that the claim, cause, scope, and quantum are accurately assessed and reported from the outset. This approach significantly reduces insurers’ loss ratios and cycle times while delivering unparalleled end-to-end customer service.
Our clients benefit from complete cost certainty, without reserve-creep and with minimal variations. This forensic approach to property damage claims ensures a smooth and seamless process for the policyholder, enhancing customer satisfaction and retention for MGAs and their distribution stakeholders.
Broad Expertise
Acumen’s expertise extends across a wide variety of property types, including standard residential, high net worth residential, housing association properties, residential blocks, multiple occupancy residential buildings, SME commercial properties, retail commercial properties, real estate, and office parks. We specialise in handling larger and more complex claims, bringing our depth of knowledge and precision to every case. Our ability to manage such a diverse range of property types underscores our versatility and capability in the property damage claims sector.
One of the key differentiators of Acumen is our commitment to sustainability. Our non-destructive and sustainable scope of work, combined with our fully vetted national restoration and repair contractor networks, ensures that we minimise environmental impact while delivering top-notch service. Our chartered surveyors closely manage all repair and restoration work to completion, ensuring quality and consistency throughout the process.
Industry Recognition
Winning the MGAA Service Provider of the Year 2024 award is a significant milestone for Acumen. This award recognises our innovative approach to claims management and the tangible benefits it provides to our clients. It is a validation of our efforts to turn traditional loss adjusting models on their head and deliver superior results through our MCIOB Qualified Surveyor-Led approach.
We extend our heartfelt thanks to the MGAA and our valued clients for their support and recognition. This award would not have been possible without the trust and confidence our clients place in us. We are committed to continuing our journey of innovation and excellence, providing unrivalled service and support to MGAs, their distribution channels, their capacities, and their policyholders.
Looking Ahead
As we celebrate this achievement, we remain focused on the future. Acumen will continue to push the boundaries of what is possible in property damage claims management, leveraging our unique approach to deliver even greater value to our clients. We are excited about the opportunities ahead and look forward to setting new standards of excellence in the industry.
The founder of the Acumen Model, Managing Director Reza Mofidi, commented, “The MGAA Service Provider of the Year 2024 award is a proud moment for Acumen. It reflects our dedication to providing the best possible service to our clients and sets the stage for continued success and innovation. A big thank you to the MGAA and our clients, and we look forward to achieving even greater heights together.”
