Job Overview
Acumen is seeking a proactive and organised Repair Coordinator to support the day-to-day coordination of repairs across our contractor network. The role is focused on ensuring repair works progress efficiently, documentation is maintained accurately, and contractors, customers, and operational teams remain informed throughout the repair lifecycle.
The Repair Coordinator will act as a central point of contact for live repair activity, supporting contractors, surveyors, adjusters, and policyholders to ensure works are progressing in line with agreed scopes, timescales, and service standards.
This role is ideal for someone with strong organisational and communication skills who enjoys working in a fast-paced operational environment.
Key Responsibilities
- Coordinate repair works from instruction through to completion
- Schedule works and monitor progress against agreed timelines
- Liaise with contractors, surveyors, adjusters, and policyholders throughout the repair process
- Monitor drying progress, reinstatement works, delays, and variations
- Chase updates, documentation, photographs, and repair progress information
- Ensure repair records, notes, and updates are accurately maintained within internal systems
- Ensure repairs align with approved scopes and authorised works
- Escalate delays, complaints, risks, or operational concerns where appropriate
- Support the preparation of final accounts and associated documentation
- Act as a day-to-day contact for contractor communication and operational queries
- Maintain contractor records including contact details, coverage areas, and compliance documentation
- Monitor renewal dates for contractor documentation and proactively chase outstanding information
- Carry out basic contractor due diligence checks including insurance and accreditation verification
- Assist with onboarding new contractors into the network
- Support the collection and management of compliance documentation including:
- RAMS
- Insurance documents
- PCI documentation
- Construction Phase Plans
- Health & Safety files
- Support operational teams with repair-related administration and updates
- Escalate technical, compliance, or service concerns to the Repair Manager where required
Knowledge
- Strong knowledge of administration processes
- Basic understanding of general insurance principles and the insurance claims process, including repair to properties
Skills
- Organised and dependable, with the ability to multitask
- Customer focused
- Ability to remain calm under pressure
- Proactive and solutions focused
- Excellent communication and relationship-building abilities
- Ability to work collaboratively with contractors and internal teams
- Strong attention to detail
- Ability to prioritise workload in a fast-paced environment
Experience
Essential
- Experience within administration, repairs coordination, insurance claims, contractor management, or a similar operational environment
- Record keeping
- Confident using Microsoft Office and operational systems
Desirable
- Experience within insurance claims or property repairs
- Understanding of reinstatement or restoration works
- Exposure to contractor compliance documentation
- Previous experience using Apex or similar systems
Why Join Acumen?
- A competitive salary
- Employee Benefits including cash back on basic health care, discounted gym memberships and retail discounts
- Employee Assistance Plan and access to wide range of healthcare services for your and your immediate family
- Group Life Assurance
- Professional development and support towards achieving industry qualifications
- Opportunity to progress your career within a growing organisation
- A collaborative, supportive and high-performing team culture.
- Opportunity to work across a diverse portfolio of domestic and commercial property claims for a range of leading insurer clients.
We pride ourselves on delivering exceptional customer outcomes through technical excellence, innovation and collaboration. Our people are empowered to make informed decisions, supported in their professional development and encouraged to contribute ideas that help shape the future of our business.
If you are for your next challenge, we’d love to hear from you.
Acumen Claims Ltd is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, or any other protected characteristic.
